For ages 21 and above

fmxbd bd's commitment to responsible gaming

Gaming is for enjoyment — not for stress or financial harm. We offer several tools and support options to help keep you safe.

Self-Exclusion Time Limits Deposit Limits 24/7 Support 21+

Gaming should be enjoyable

fmxbd bd believes that online gaming and betting should be a voluntary, controlled, and enjoyable experience. It should never be used as a way to deal with financial difficulties or to relieve stress. All casino games and sports betting on our platform are open only to individuals aged 21 or above.

The core of responsible gaming is that you decide how much you spend, how long you play, and when to take a break. fmxbd bd provides several tools to give you that control. The detailed rules for these safeguards are clearly stated in our Terms and Conditions.

If you ever feel your gaming habits are getting out of control, do not hesitate to reach out via our 24/7 live chat or email support — our team can assist in both Bengali and English. You can also speak to a trusted family member.

Age limits are strictly enforced

The minimum age to open an account and place bets at fmxbd bd is 21. Age verification documents may be requested during account verification. Keeping minors away from gambling is our highest priority.

Tools to keep yourself protected

You can set these limits yourself after logging in to your account. If you need assistance, our support team is ready to help.

Deposit Limit

Daily / Weekly deposit limit

Set the maximum amount you want to deposit daily or weekly. Once the limit is reached, the system will automatically block further deposits.

Session Timer

Playing time limit

Set a limit on how long you play in one session. When the time is up, the platform will alert you and stop the session if needed.

Cooling-Off

Temporary break

Temporarily suspend your account for a few days or weeks. You can log back in once the cooling-off period ends.

Self-Exclusion

Long-term account closure

Self-exclude your account for a set period or permanently. During this time, you will not be able to log in or open a new account.

Account History

View your betting history

You can view your deposit, withdrawal, and betting history at any time. Understanding your spending patterns is the first step to making informed decisions.

Reality Check

Time notifications

A message will appear on screen at set intervals, reminding you how long you have been playing and how much you have spent.

Warning signs

If you notice any of the following signs in yourself or a family member, it is important to take them seriously.

Feeling the urge to keep placing larger bets to chase losses.
Repeatedly trying to stop betting but failing to do so.
Losing focus on family, friends, or work because of gaming.
Continuing to bet by taking on debt or spending savings.
Hiding the amount you bet from family or people close to you.
Feeling restless, irritable, or anxious when unable to play.
Experiencing stress or depression because of betting.

Our commitment

fmxbd bd is not just a betting platform — we want every one of our users to be safe and well. That is why we make the protection of every user our highest priority, in line with the values described on our About Us page.

We use strict verification methods to prevent minors from opening accounts and playing. If anyone uses another person's account or registers with false information, that account is closed and the balance may be forfeited.

Our support team is available 24 hours a day, 7 days a week via live chat and email. All responsible gaming requests — setting limits, temporarily suspending an account, or self-exclusion — are acted on immediately.

Your personal information is kept fully secure in accordance with our Privacy Policy.

Safe gaming habits

Following these simple steps helps keep gaming enjoyable and reduces the risk of overspending or financial harm.

Set a fixed budget before betting and stick to it — do not try to recover losses by placing more bets.

Remember that losses in betting are normal — it is entertainment, not a source of income.

Decide in advance how long you will play each session. Keep track of the time and stop when the session ends.

Do not bet when you are angry, feeling low, or under the influence of substances.

Spend quality time with your family. Give family relationships a higher priority than gaming.

Take regular breaks — instead of betting for long stretches at a time, get up, walk around, and rest for a while.

Never bet with borrowed money, the last of your savings, or money set aside for bills.

If you sense a problem, do not keep it to yourself — tell a trusted family member or speak to a professional counsellor.

Where to find support

Do not carry the burden alone — seeking the right help is a sign of strength.

fmxbd bd live chat support

Reach us through the platform's 24/7 live chat. All kinds of assistance — responsible gaming, setting limits, or requesting an account closure — are available in both Bengali and English.

Email support

In addition to live chat, you can also contact us by email. Use email for self-exclusion requests, complaints, or any other important matters.

Family and close ones

A trusted family member — a parent, partner, or friend — is often the first source of support. Opening up about your situation can help them assist you in making the right decisions.

Professional counselling

Seek help from a mental health professional or addiction counsellor. Various mental health organisations and hospitals in Bangladesh offer this type of counselling service.

Community support groups

Reach out to support groups and volunteer organisations that help people with problem gambling. Talking to others who are in a similar situation is often one of the most effective forms of support.

Emergency account closure

If you feel you need to close your account right now, let us know immediately through live chat. Self-exclusion requests are acted on without any delay.

Questions about responsible gaming

Log in to your account and find the "Responsible Gaming" section in your account settings. There you will find options for a fixed-period or permanent self-exclusion. You can also submit a request through our 24/7 live chat or email for direct help — we will act on it immediately.

Lowering a deposit limit takes effect immediately. However, a request to increase the limit is subject to a waiting period — this is in place to protect you from making rushed decisions.

No. The minimum age to open an account and take part in any betting or gaming at fmxbd bd is 21. Age verification documents may be requested at registration. Accounts found to have falsified age information will be closed.

Contact our support team right away. We will help you take steps to secure the account. Also change your password and enable two-factor authentication in your account settings.

You are given the opportunity to withdraw any balance in your account before self-exclusion is activated. Withdrawal requests are typically processed within 15 minutes to 2 hours. Contact our support team for more details.

If you are betting beyond your budget, repeatedly playing more to chase losses, unable to stop playing, or if gaming is affecting your family and work — these are signs that need to be taken seriously. Read the "Warning Signs" section on this page carefully, and if you feel you need help, talk to our support team or a professional counsellor.

No, they are voluntary. However, we strongly recommend that every user set at least a weekly deposit limit and a session timer. It is the simplest way to automatically protect yourself from overspending. Our FAQ has answers to many more questions about gaming.