fmxbd bd Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the fmxbd bd platform. It applies whenever you visit our website, create an account, take part in betting or gaming activities, or contact our customer support.

By registering on the fmxbd bd platform, you are considered to have agreed to this privacy policy. This policy is an integral part of our Terms and Conditions and both should be read together.

We may revise this policy from time to time. If any significant changes are made, you will be notified via your registered email or through a notification on the platform.

2 What Information We Collect

fmxbd bd collects your information in various ways. The information collected falls into two main categories — what you provide directly and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

Full name, email address, and mobile number
Date of birth (for age verification — only users aged 21 and above may register)
Password (stored in encrypted form, never in plain text)
Payment details — bKash, Nagad, Rocket, or bank account information
Identity document details, when submitted during the identity verification process
Any messages or documents shared when contacting customer support

2.2 Automatically Collected Information

Device information — browser type, operating system, screen resolution
IP address and approximate geographic location
Cookie and session data
Which pages you visited on the platform, how long you stayed, and what actions you took
Gaming and betting history, transaction details

3 Purpose of Data Use

fmxbd bd uses collected information only for specific and legitimate purposes. The main purposes are described below:

Creating and managing accounts and verifying user identity
Processing all financial transactions including deposits and withdrawals
Ensuring platform security and preventing fraud
Providing customer support via 24/7 live chat and email
Meeting legal and regulatory obligations where applicable
Improving platform performance and analysing user experience
Personalising services according to your preferences and usage patterns
Enforcing responsible gaming policies — particularly for age verification and self-exclusion management

We never sell your personal information to third parties for advertising purposes.

4 Sharing Information with Third Parties

fmxbd bd may share your information with trusted third parties in certain circumstances. A data protection agreement is in place for every such case.

4.1 Payment Processors

Information required to process transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers. This information is used only for the specific transaction concerned.

4.2 Technology and Service Partners

Some technical data may be shared with game software providers, cloud hosting services, and analytics partners. Every partner is required to comply with our data protection standards.

4.3 Legal Obligations

We may be legally required to provide information under a court order, a lawful request from a law enforcement authority, or applicable law. In such cases we provide only the minimum information necessary.

5 Data Retention and Deletion Policy

Your information is retained for as long as your account is active and needed to provide services. After an account is closed, certain information may be kept for a set period for the following reasons:

Financial transaction records — for the period required by applicable law
Identity verification documents — for fraud prevention and dispute resolution
Customer support communication history — for quality improvement and reference

Once the set period has passed, information is securely deleted or anonymised so that it can no longer be linked to you.

6 Data Security Measures

fmxbd bd follows industry-standard technical and organisational measures to keep your personal and financial information secure.

SSL encryption — all data transmission takes place through encrypted channels
Password hashing — your password is never stored in plain text
Access controls — only authorised staff can view specific information as needed
Regular security audits — to identify and address platform vulnerabilities
Firewall and intrusion detection systems active at all times

However, no method on the internet is one hundred percent secure. It is your responsibility to keep your account password confidential and to contact us promptly if you notice any suspicious activity.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the fmxbd bd website. They help improve your browsing experience and analyse platform performance.

7.1 Types of Cookies

Essential cookies: Login sessions, security tokens — the platform cannot function properly without these
Functional cookies: Used to remember your language preference and display settings
Analytical cookies: To understand how often pages are visited — not personally identifiable

You can control or disable cookies by changing your browser settings, though this may limit some features of the platform.

8 Your Rights

As a user of the fmxbd bd platform, you have certain important rights over your own information.

Right to access: You can ask to know what information we hold about you
Right to rectification: You can request that incorrect or outdated information be updated
Right to erasure: Under certain conditions you can request that your information be deleted, though full deletion may not be possible where legal obligations apply
Right to object to processing: You can withdraw consent for your information to be used for marketing purposes
Right to data portability: You can request your information in a common format

To exercise these rights, contact our customer support. We will review your request within 30 working days.

9 Minors and Age Verification

fmxbd bd services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. Our responsible gaming policy applies to all users. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

10 International Data Transfers

Our servers and technology partners may be located in various countries. As a result, your information may be transferred internationally. Wherever information is transferred, we ensure that the same standard of protection is maintained and that data protection agreements remain in force.

By using the fmxbd bd platform, you consent to this kind of international data transfer.

11 Policy Changes and Updates

We may periodically revise this privacy policy to keep pace with changes in technology, law, or our operations. For any significant change, you will be notified at least 14 days before the change takes effect.

If you continue to use the platform after a change, you will be considered to have accepted the updated policy. Previous versions of the policy are kept on record and may be made available on request.

To learn more about our services, visit our About Us page, which provides details about the fmxbd bd platform and its goals.

12 Promotional Communications and Withdrawal of Consent

You may give consent to receive promotional emails and notifications at the time of registration or at any later point. This is entirely optional — you can withdraw consent at any time.

To withdraw consent, go to your account settings or contact our customer support. Even after withdrawing consent, transaction-related or security-related messages may continue to be sent as necessary.

13 Third-Party Links and Platforms

The fmxbd bd platform may in some cases refer to third-party services such as payment gateways. Those third parties have their own privacy policies and fmxbd bd is not responsible for them.

If you have any questions while using our services, visit our frequently asked questions section — read the FAQ and find answers to your questions.